Shipping, Returns & Bulk Enquiries

At Ndop Botanical, we freshly prepare your botanical hair care in small batches. We currently ship exclusively within the United Kingdom

UK Shipping Rates & Delivery

We use tracked services to ensure your glass-bottled elixirs reach you securely.

Standard Tracked (2–4 Business Days):

£3.99 for a single item.

Free Standard Shipping:

Free on all UK orders over £50.

Processing Times

Orders are typically dispatched within 1–2 business days (Monday to Friday, excluding UK bank holidays).

During peak periods or new product launches, processing may take up to 3 business days.

Delivery Address & Errors

Please double-check your shipping address at checkout. Ndop Botanical is not responsible for orders delivered to an incorrect address provided by the customer. If a parcel is returned to us due to an address error, a re-shipping fee will apply.

Order Cancellations

You may cancel your order for a full refund at any time before the package ships. Once you receive a shipping confirmation email with a tracking number, the order has left our warehouse and cannot be cancelled or amended. To request a cancellation, please email us immediately at ndopbotanicalhairoil@gmail.com with your order number in the subject line.

Returns & Refunds Policy

All Sales Are Final (Hygiene & Safety)

Due to the nature of our small-batch, botanical hair oils, we cannot accept returns or exchanges for change-of-mind if the product seal has been broken or tampered with. Once opened, these items cannot be resold for strict health and hygiene reasons.


RETURN WINDOW FOR UNBROKEN SEAL

Items must be sent back within 14 days of the delivery or purchase date. 

 ITEM CONDITION

• The product must be completely unused and in its original retail packaging.

• The security seal, cellophane wrap, or tamper-evident band must remain unbroken.

• Any items that show signs of opening, testing, or tampering will be rejected and sent back at the buyer's expense.

RETURN SHIPPING

The buyer is responsible for return shipping costs unless the item arrived damaged or defective. We highly recommend using a tracked shipping service.

HOW TO START A RETURN

Please email Ndop Botanical Hair Oil with your order number and a photo confirming the seal is unbroken before posting your item.


Physical Damage & Faults
The exception to our final sale policy is if your item arrives damaged (e.g., a broken bottle or leaked seal).

  • How to report: Email: ndopbotanicalhairoil@gmail.com with your order number and photos of the damage (item and packaging).
  • Timeframe: We kindly ask you to notify us within 48 hours of delivery so we can claim with our courier.
  • Your Rights: This request does not affect your statutory 30-day right to a refund or replacement for faulty goods under the UK Consumer Rights Act. Once verified, we will issue a replacement or refund.

Bulk & Wholesale Policy

To protect our inventory and ensure product satisfaction, we have a strict policy for large-volume orders:

Sample First Requirement: We require a sample order (single unit) to be placed and tested via our website before any bulk request is processed.

No Returns on Bulk: We do not offer refunds or returns on bulk orders if the product is not a "good fit" after purchase. By placing a bulk order, you acknowledge that you have tested our samples and are satisfied with the formula.

Bulk Shipping: Shipping for bulk orders is calculated by weight and is excluded from our standard £50 free shipping offer.

How to Order: For orders of 10 units or more, please contact us via our Contact Form or email ndopbotanicalhairoil@gmail.com for a custom quote.